Pet insurance
Note that any insurance payment is fully refundable upon arrival of your delivery also please make sure you don’t miss the insurance payment because it is fully refundable 100% once insurance has been paid we will provide you with an invoice thanks.
- Payment: Payment in full is due on or before the day Paw Pals begins taking care of the Pet Owner’s animal(s).
- Cancellation: To cancel or alter a booking, the Pet Owner is required to contact Paw Pals by phone or through email. Cancellations and alterations of visits are of no cost if made no less than 2 hours before said visit. If said visit is less than 2 hours away the Pet Owner will be subject to the full visit cost.
- Consultation: The first consultation for new clients is free of charge within office hours. Consultations after 5 pm or on the weekend come at a charge of 105 AED. Cancellations or alterations to consultations are of no cost, unless the employee of Paw Pals is already on the way to, or at the Pet Owner’s residence for said consultation. If the Pet Owner wishes to reschedule in this case, a consultation fee will be charged for the rescheduled consult.
1. Carry My Pets has the right to update quotes in case of a change in airline charges or any other fees announced
2. We reserve the right to cancel an order/booking for any reason that we do not accept or is outside the domain of our services.
3. The booking fee for domestic transfers is INR 5,000 and is refundable in case of any cancellation.
4. Before departure, payments will be accepted in cash, cheque or direct deposit.
5. If a company is settling the cost of travel, we require an acceptance letter from the company before the shipment of your pet.
Domestic Pet Relocation Cancellation
1. The full amount would be refundable if the booking is cancelled within 48 hours of the relocation time.
2. If the booking is cancelled before 48 hours of the relocation time, an amount of Rs 1500 and any expenses incurred by the company will be charged and deducted from the amount.
International Pet Relocation Cancellation
1. If the booking is cancelled an amount of 5000 AED and any expenses incurred by the company would be charged and deducted from the amount.